ac55 takes the privacy and security of your personal data seriously. This Privacy Policy explains in plain, clear language exactly what information we collect from Pakistani players, how we use it, who we share it with, how long we keep it, and what rights you have over your own data. This policy applies to all users of the ac55 platform, including the website at ac55.bid and all associated mobile applications and services.
Six core commitments that define how ac55 treats the personal information of every Pakistani player on the platform.
All personal data and financial information transmitted to and from ac55 is protected by industry-standard TLS 1.3 encryption. Stored data is encrypted at rest. Our security infrastructure is reviewed regularly against current threat intelligence.
ac55 does not sell, rent, or trade your personal information to any third party for commercial marketing purposes. Your data is used exclusively to operate your ac55 account, process payments, and comply with our licensing obligations.
ac55 collects only the personal data that is strictly necessary for account operation, KYC verification, payment processing, and regulatory compliance. We do not collect data speculatively or for purposes beyond what is described in this policy.
Pakistani players hold genuine rights over their personal data held by ac55 — including the right to access, correct, restrict processing, and in certain circumstances request deletion. These rights are exercisable through our support team at any time.
ac55 does not retain your personal data indefinitely. Specific retention periods are defined for each category of data based on operational need and regulatory requirements. Data that no longer serves a defined purpose is deleted or anonymised.
ac55 will notify you promptly in the event of any data breach that materially affects your personal information. We maintain clear communication about any significant changes to this Privacy Policy with reasonable advance notice before changes take effect.
Consent: By registering an account on ac55 and using any part of the ac55 platform, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the ac55 platform and contact our support team to close your account.
ac55 is an online casino and sports betting platform operating at ac55.bid, serving players across Pakistan including Karachi, Lahore, Islamabad, Faisalabad, and all other major cities. For the purposes of this Privacy Policy, ac55 acts as the data controller in respect of the personal information collected from players who register and use the ac55 platform.
As data controller, ac55 determines the purposes and means by which your personal data is processed. We are committed to processing personal data responsibly, transparently, and in accordance with applicable data protection principles and our international gaming licensing obligations.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, you may contact the ac55 data team via Live Chat (available 24/7) or by email at [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line of your email for faster handling.
ac55 collects personal data across several categories depending on how you interact with the platform. The following table summarises the categories of personal data collected and their purpose:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, nationality | Account registration, KYC verification, age confirmation |
| Contact Data | Pakistani mobile number, email address, city of residence | Account access, notifications, support communications |
| Financial Data | JazzCash/EasyPaisa account numbers, bank account details, transaction history | Deposit processing, withdrawal verification, AML compliance |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage | Account management, dispute resolution, responsible gaming monitoring |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security monitoring, fraud prevention, platform optimisation |
| KYC Documents | CNIC scan/photo, selfie with document, proof of address | Identity verification, regulatory compliance |
| Communications Data | Live chat transcripts, support email content, complaint records | Customer service quality, dispute records, staff training |
ac55 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond the document verification requirements described above.
ac55 collects personal data through the following channels and mechanisms:
ac55 processes your personal data only where a valid legal basis exists for doing so. The legal bases relied upon by ac55 are as follows:
Withdrawal of Consent: Where ac55 relies on your consent to process data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal, nor will it affect processing carried out on other legal bases.
ac55 uses the personal data it collects for the following specific purposes:
ac55 does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the specified purpose:
Third-Party Processors: All third parties with whom ac55 shares personal data are required by contract to maintain appropriate technical and organisational security measures, use the data only for the specified purpose, and comply with applicable data protection requirements.
The ac55 website and mobile applications use cookies and similar tracking technologies to operate the platform effectively and improve the player experience. The categories of cookies used by ac55 are as follows:
ac55 does not use third-party advertising cookies or cross-site tracking cookies for commercial advertising purposes. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your ac55 account.
ac55 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligation. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Licensing obligation, AML regulation |
| KYC Documents | 5 years from date of verification | Regulatory compliance |
| Financial & Transaction Records | 7 years from transaction date | AML / financial regulation |
| Gaming History | 3 years from account closure | Licensing requirement, dispute resolution |
| Support Communications | 2 years from last interaction | Legitimate interest — dispute resolution |
| Technical / Log Data | 90 days from generation | Security monitoring |
| Marketing Consent Records | Until withdrawal of consent + 1 year | Legal obligation — proof of consent |
Upon expiry of the applicable retention period, personal data is either permanently deleted from ac55's systems or irreversibly anonymised so that it can no longer be attributed to an individual player. Anonymised aggregate data may be retained indefinitely for analytical purposes.
As a player on the ac55 platform, you hold the following rights in respect of your personal data. These rights may be exercised at any time by contacting ac55 support via Live Chat or email:
Request a copy of all personal data held by ac55 about you. We will respond within 30 days of a verified request.
Request correction of any inaccurate personal data held by ac55. Update basic contact details directly in your account settings.
Request deletion of your personal data where there is no overriding legal obligation requiring retention. Note that regulatory retention obligations may limit this right.
Request that ac55 suspends processing of your data in certain circumstances, such as while the accuracy of data is disputed.
Request your personal data in a structured, machine-readable format where processing is based on your consent or contract performance.
Object to processing of your data for direct marketing purposes or processing based on ac55's legitimate interests, in certain circumstances.
How to Exercise Your Rights: To submit a data rights request, contact ac55 via Live Chat (24/7) or email [email protected] with the subject line "Data Rights Request". We will verify your identity before processing any request and respond within 30 calendar days.
ac55 maintains a comprehensive information security programme designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:
While ac55 implements robust security measures, no digital platform can guarantee absolute security against all threats. You play an important role in protecting your own data by using a strong, unique password for your ac55 account, enabling 2FA, and never sharing your login credentials or OTPs with any other person.
⚠ Strictly 21+ Platform: The ac55 platform is strictly intended for individuals aged 21 and above. ac55 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If ac55 discovers that personal data has been collected from an individual under 21, that account will be immediately closed and the associated data deleted.
ac55 employs active age verification measures during registration, including mandatory CNIC-based identity verification, to prevent access by underage individuals. Parents and guardians who become aware that a minor has registered or attempted to use the ac55 platform should contact our support team immediately via Live Chat so that appropriate action can be taken without delay.
The ac55 platform may contain references to third-party services such as payment gateways and game studios. Once you navigate away from the ac55 platform to a third-party service, ac55's Privacy Policy no longer applies. ac55 is not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policies of any third-party service you use in connection with your ac55 account.
ac55 performs due diligence on all third-party providers engaged by the platform to ensure they maintain appropriate data protection standards. However, ac55 cannot control or guarantee the data handling practices of independent third parties once data is transferred to them for the specified purpose.
ac55 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, ac55 will notify registered players via email to their registered address and/or via a prominent notice on the ac55 platform, with a minimum notice period of 14 days before the revised policy takes effect, unless changes are required immediately by law or regulation.
The "Last Updated" date at the top of this Privacy Policy indicates when the current version was published. Continued use of the ac55 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should close your ac55 account before the revised policy takes effect.
We recommend that you review this Privacy Policy periodically to stay informed about how ac55 manages your personal data. Previous versions of this Privacy Policy are available upon request by contacting ac55 support.
If you have any questions, concerns, or requests relating to this Privacy Policy or ac55's handling of your personal data, please get in touch with us through the following channels:
ac55 aims to respond to all privacy-related enquiries within 5 business days and all formal data rights requests within 30 calendar days of receipt of a verified request. If you are not satisfied with our response to a privacy concern, you may refer the matter to the relevant supervisory authority or ac55's licensing body's complaints mechanism.
Acknowledgement: By using the ac55 platform you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Privacy Policy was last revised in June 2026 and supersedes all prior versions of the ac55 Privacy Policy.
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